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Helpdesk services

Our helpdesk teams are trained to deal with all manner of enquiries, from a blocked drain to a large scale building plant malfunction.

Getting it right

We get as much information as we can at the first point of contact. This helps us identify the exact location and nature of the problem, the impact and how to resolve it quickly.

Urgent jobs are prioritised and allocated to our engineers efficiently, using our mobile app. Task records are updated in real time, so we're always aware of progress.

Last updated: 23/01/2017