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Planned and reactive maintenance

Prevention is our approach to maintenance. It’s about avoiding breakdowns through efficient management.

Through planned preventative maintenance, we know when servicing is needed to keep equipment running at optimum performance levels. Our smart scheduling ensures we have the correct people, with the appropriate equipment, in the right place at the right time.

Facilities management software

Customers can keep up to date with the work as it happens, from anywhere in the world, through our real-time facilities management software.

But business-focused maintenance is more than this. It's also about longevity of assets through good practice, so we can keep services running the way they should, and in the greenest way possible.

Sometimes things happen. A blocked drain, a water leak... In such circumstances we become reactive, providing the right services at the right time:

  • our helpdesks answer calls swiftly and ask relevant questions to get full details of the problem
  • using our facilities management software and mobile app technology, we identify the best engineer to visit the location
  • once at the location, the engineer assesses the problem and updates the system
  • the job gets done to agreed timescales. We report regularly on our performance. And we always look to go the extra mile to make sure things are done right, first time
Last updated: 23/01/2017